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Minimum Order Value:
We only accept orders from UK customers with a total product value (after discounts and excluding shipping fees) exceeding €150 (or £135). Orders below this value will not be processed. -
VAT and Customs Responsibilities:
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For orders over €150 (or £135), the responsibility for paying import VAT, customs duties, and any related charges lies with the customer.
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We do not collect UK VAT for such orders. These charges will be applied by UK customs or the courier service upon entry into the UK.
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Shipping Terms:
All shipments to the UK are sent under the DAP (Delivered At Place) Incoterm. This means we arrange delivery to your address, but you are responsible for any import-related charges. If you are not reached at your address in time of delivery, your parcel might be stored at your local post to be picked up by you. -
Import Process:
Once your order arrives in the UK, customs or the courier will contact you to arrange payment. Delivery will not proceed until these charges are paid. -
Returns Due to Non-Payment:
Orders returned due to non-payment of import VAT or customs duties will be refunded minus shipping costs and any fees incurred during the return process.
read full shipping policy here.